|
We strongly encourage our customers to ask any question prior to order because providing professional skincare consultation is our goal. With an open invitation to call us on any questions you may have about our products, their use or skin care in general.
To Contact Us By Phone (US Toll-Free): (866) 966-1688
Monday - Friday 10:30am - 6:30pm (CST). Please leave us a message if nobody answers the phone, we could be assisting other clients or in training classes, all phone calls will be returned on the same day.
We are happy to share our product research with you, make skin care product recommendations, discuss application techniques and answer any questions you might have. If we don’t have the information you seek, we’ll research the question and get back to you. We personally answer all calls possible. This is an important part of our customer service policy. Any calls we are unable to answer will be returned within 24 hours.
Our goal is to provide you with the best customer service possible. Outlined below is our Shipping Information, Payment & Cancellation Policy, Privacy and Terms we wish you to abide by. Please feel free to let us know any other questions you might have.
 |
Shipping Information
|
Free Shipping: Free USPS or Fedex Ground is provided on order(s) over $49 or more. (US addresses ONLY). Package(s) weight under 13oz will be shipped by USPS First Class Mail. Package(s) weight over 13oz will be shipped by either USPS Priority Mail or Fedex Ground unless otherwise preferred shipping method is chosen.
Domestic Orders & Shipments: We ship domestic packages either by USPS or Fedex Ground on orders via our Free Shipping Promotion. Estimate delivery times shipped via USPS or Fedex Ground are usually 3-7 business days. Expedite shipping options are also available by clicking the dropdown menu under Shipping Method. Fedex 2nd shipments are received within 2 business days, next day shipments are received within one business day. You may monitor the status of your shipment at any time by signing in to your My Account.
Refused Shipments: Please make sure your shipping address is entered correctly while placing an order. If a shipped order is refused by customer upon attempted delivery, purchaser will be responsible for all shipping costs in addition, including the re-delivery charges. We will not be responsible for lost packages in the case of incomplete or incorrect shipping address entered during ordering.
Incorrect Shipping Addresses: Please make sure your shipping address is entered correctly while placing an order. If a shipped order is refused by customer upon attempted delivery, purchaser will be responsible for all shipping costs in addition, including the re-delivery charges. We will not be responsible for lost packages in the case of incomplete or incorrect shipping address entered during ordering.
Sales Taxes: You only have to pay sales tax if you are located in the same state as our warehouse. Our warehouse is located in TEXAS, USA
International Orders & Shipments: International Shipping Methods are the choice of customer’s. Estimate delivery times varies depends on the carrier you choose. Shipping fees are automatically calculated by order total weight at check out. No free shipping is provided on international orders. Variety shipping methods are provided for your preference.
Custom processing delays may occur if a shipment is held for random custom inspection in the country where the shipment is going to. These types of foreign custom related delays are beyond our control. Other delays that are beyond our control such as but not limited to: holiday schedules, natural disasters, weather conditions, etc. Shipping fees are not refundable under such circumstances.
Refused Shipments: Please make sure your shipping address is entered correctly while placing an order. We will not be responsible for lost packages in the case of incomplete or incorrect shipping address entered during ordering. If a shipped order is refused by customer upon attempted delivery, purchaser will be responsible for all shipping costs in addition, including the re-delivery charges. If USPS is your choice of shipping method, customers are responsible for contacting their local post office to arrange for a parcel pick-up or re-delivery if the first delivery attempt is failed. If Fedex is your choice of shipping method, please contact us for assistant if the package(s) does not arrive in expected delivery time. You may monitor the status of your shipment at any time by signing in to your My Account.
Incorrect Shipping Addresses: Please make sure your shipping address is entered correctly while placing an order. If a shipped order is refused by customer upon attempted delivery, purchaser will be responsible for all shipping costs in addition, including the re-delivery charges. We will not be responsible for lost packages in the case of incomplete or incorrect shipping address entered during ordering.
Duties & Taxes: International customers are responsible for all the applicable custom duties and taxes of the destination country. International Orders: Shipping fees are calculated based on weights and countries. International Buyers will be able to see the rates at the end of checkout before purchasing.
Return and Refunds: Merchandise must be returned within 30 days from the date of purchase. Returns must be in re-sellable condition with all parts included. Skin Care products are not returnable if it is tested or opened. It may take up to 7 days to process a return.
Insurance is recommended as we will not be responsible for Lost or Damanged packages. We provide free shippings to the US addresses when the order is over $49; however, the original shipping fees via our Free Shipping Promotion will be deducted from the refund total when a merchandise is returned. Customers are responsible on both return shipping fees and shipping fees that are spent when we first ship your order on a returned merchandise.
We reserve the right to refuse any skin care products that has been previously opened and/or used. Such opened and/or used skin care products will be documented and returned to the customer at the customer’s expenses.
Return Shipment Instructions:
- Carefully read through our Return Policy above.
- Please ensure that you enclose a copy of your original Invoice with your RMA Number listed.
- Make sure that returned merchandise is securely packed in a sturdy box to prevent damage during transit. PalaciaSkinCare is not responsible for a damaged merchandise during transit and will not be able to issue refunds.
- All refunds will be issued upon receipt of returns.
- Return to: 190 E. Stacy RD Suite 306-383. Allen, TX 75002. USA.
 |
Payment & Cancellations
|
Payment Options: Credit Cards (Visa, Master, American Express) or Paypal only. No Money Orders or Personal Checks is accepted. Your transaction will be completed by CDG merchant service.
Cancellations: Please make cancellation before 12:00pm by e-mail: sales@palaciaskincare.com. Most orders are shipped the next business day. If order has been shipped refer to Return & Refunds.
Holiday Shipping: The last day for holiday shipping guaranteed delivery by Christmas as follows. Domestic order: December 11th
. International order: November 25th. All orders must be received by 12:00pm EST".
 |
Privacy and Terms
|
Privacy
At Palacia Skin Care, information through our customers's orders and visits are confidential. We do not sell the names to any third party. All records of our customer's credit card information will be destroyed after the order is completed. Your transaction is completed by Authorize.net merchant service. All your personal information is protected by Secure Server Software (SSL) which fully encrypts and protects all of your personal data (name, address, credit card number) so that it can not be read by anyone over the internet.
Terms and Conditions of Use
It is very important that you read and understand all of the following terms and conditions before making a purchase. Your use of the www.palaciaskincare.com website provides you with access to a variety of resources such as product information, communication forums and educational materials is subject to the Terms and Conditions of this Agreement.
Palacia Skin Care Store reserves the right to amend at any time any policies governing this web site including these Terms and Conditions and Palacia Skin Care Store Privacy Statement by posting the amended terms on our web site. The latest revision to the Terms and Conditions is indicated at the bottom of the document.
The amended terms are effective immediately after they are initially posted on our web site. Your use of our web site following the posting of such amended terms shall constitute your acceptance of any such changes. If you do not accept the amended terms, you must cease using this web site.
Palacia Skin Care Store does not permit or advise any minor to make a purchase on our site. All purchases of our products should be performed by any individual 18 years of age or older.
Use of this service is not meant to serve as a substitute for professional medical advice. Palacia Skin Care Store encourages you to discuss the use of any products, service or information received from this site with your physician prior to using. Your doctor should address any and all medical questions, concerns, and decisions regarding the possible treatment of any medical condition. Palacia Skin Care Store does not give nor intend to give any answers to medical related questions. We do not represent ourselves as physicians nor is this implied.
IF YOU ARE IN NEED OF MEDICAL ATTENTION CALL 911 OR YOUR PHYSICIAN IMMEDIATELY.
Palacia Skin Care Store is solely an online store for specialty related products that provides additional educational information on issues of interest to our customers. Our customer service is only to help you make a decision regarding a purchase but not to replace any medical professional or medical resource. No prescription medications or medical treatments are intentionally provided on this site.
All Palacia Skin Care Store purchases are for consumer use only. Products may NOT be resold. Palacia Skin Care Store reserves the right to restrict dealer activity, accounts and to not process dealer orders.
Last Revision: Nov/22/2011.
|
