Are you confused with all the choices you have and don't know which one fits your needs? Let our licensed esthetician help you to select. Email us your question(s) and receive our recommendation within 48 hrs.

Why shop from Palacia SkinCare?
What makes us different from other retailers is that we are very focus on our online business, emails are replied within 48hrs, orders are normally shipped the next business day, and free samples are always included with each order. We never over stock our products, so they are guaranteed to be current. Our Licensed esthetician is here to help with your product selections.

What is the minimum for receiving 10% off on Dr Grandel and GM Collin products?
There is NO minimum to receive 10% off on Dr Grandel or GM Collin products, you will get the discount even you only purchase one (1) product.

How much purchase to qualify free shipping?
Free shipping is applied with orders on $49 or more (beauty devices are not included in this promotion). If the order weights over 1lbs, it will be shipped by USPS Priority Mail regardless the value of the order. If it weights under 1lbs, the order will be shipped by USPS First Class Mail.

How long does it usually take to process my order?
Orders placed before 12:00pm EST will be shipped the same day.

What would happen if my orders are out of stock?
At Palacia Skin Care, we keep sufficient amount of products in stock.  If for some reasons, your order is out of stock we wil notify you immediately by email.

How do I know when my order is shipped?
You will receive a confirmation email when the order is shipped.

Do you include Free Samples with my order?
Yes, we include Free Samples based on what you purchase with each order.